Fire and Acoustic Seals Privacy Policy

Last updated 20 June 2023 

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service.   

Reading this privacy notice will help you to understand your privacy rights and choices.  We collect personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy. If you have any concerns, please contact us at marketing@fireandacousticseals.co.uk. 

 

1. WHAT INFORMATION DO WE COLLECT? 

We collect personal information that you provide to us when you register for services, express an interest in our products and services, or otherwise when you contact us.  

Personal data 

The personal data we collect depends on the context of the interactions you have with us, and the services, the choices you make, and the products and features you use. The information we may collect includes:  

• Name 
• Email addresses 
• Phone numbers 
• Contact preferences 
• Billing and delivery addresses 
• Debit/credit card details 

Sensitive information: We do not process sensitive information. 

Payment data: We may collect data necessary to process your payment if you make purchases, such as your payment card number and the associated code. All payment data is stored by PayPal and Sage. You can find their privacy notice links here: 

Paypal: https://www.paypal.com/uk/legalhub/privacy-full   

Sage: https://sageaccountssolutions.co.uk/privacy-policy/  

All personal data that you provide to us must be true, complete, and accurate, and any changes should be provided to us. 

 

 

2. HOW DO WE PROCESS YOUR INFORMATION? 

We process your information to provide, improve and administer our services, to communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. 

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log into your account, as well as keep your account in working order.  
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. 
• To respond to user enquiries and offer support to users. We may process your information to respond to your enquiries and solve any potential issues you might have the with the requested service.  
• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns and exchanges made through the service. 
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our services. 
• To send you marketing and promotional information. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. 
• To administer prize draws and competitions. We may process your information to administer prizes and competitions which are in accordance with your consent and marketing preferences. 
• To evaluate and improve our services, products, marketing and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our services, products, marketing, and your experience. 
• To identify usage trends. We may process information about how you use our services to better understand how they are being used so we can improve them. 
• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights. 

  

Information automatically collected 

Some data such as your Internet Protocol (IP) address and/or browser and device characteristics is collected automatically when you visit our services. 

This information does not disclose your identity (like your name or contact information) but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes. 

Like many businesses, we also collect information through cookies and similar technologies. 

The information we collect includes: 

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such and the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings). 
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and or mobile carrier, operating system and system configuration information. 
• Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing to access the information or by disabling your location setting on your device. However, if you choose to opt out you may not be able to use certain aspects of the service.  

 

 

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 

We may share your information in the following situations. 

• Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any other subsidiaries that we control. 
• When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (eg Google Maps API, Places API). 

 

 

4.  DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 

We may use cookies and similar tracking technologies (like web beacons and pixels)  to track the activity on our service and store certain information.  

The technologies we use may include: 

• Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and the mobile app traffic and events. We use this to monitor the success of the site to help us improve our service to customers and measure promotional activity. 
• Cookies or browser cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use cookies. 
• Web Beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). 

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.   

We use both Session and Persistent Cookies for the purposes set out below: 

 

Necessary / Essential Cookies 

Type: Session Cookies 

Administered by: Us 

Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services. 

 

Cookies Policy / Notice Acceptance Cookies 

Type: Persistent Cookies 

Administered by: Us 

Purpose: These cookies identify if users have accepted the use of cookies on the website. 

 

Functionality Cookies 

Type: Persistent Cookies 

Administered by: Us 

Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website. 

 

 

5. HOW LONG DO WE KEEP YOUR INFORMATION? 

We will only keep your personal information as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention  period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information. 

 

 

6. HOW DO WE KEEP YOUR INFORMATION SAFE? 

We aim to protect your personal information through a system of organisational and technical security measures. 

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment. 

 

 

7. DO WE COLLECT INFORMATION FROM MINORS? 

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 years old. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18 please contact us at marketing@fireandacousticseals.co.uk  

 

 

8. WHAT ARE YOUR PRIVACY RIGHTS? 

You may review, change, or terminate your account at any time. 

If you are in the UK or EEA and you believe we are unlawfully processing your personal information, you also have the right to complain to your data protection authority. 

• Withdrawing your consent. If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you the right to withdraw your consent at any time. You can withdraw your consent by using the contact details shown later within this policy. 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. 

• Opting out of marketing and promotional communications. You can subscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in any emails we send, replying ‘STOP’ or ‘UNSUBSCRIBE’ to any SMS messages that we send, or by contacting us using the details provided. You will then be removed from the marketing lists. We may still communicate with you – for example to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. 

 

Account information  

if you would like at any time to review or change the information in your account or terminate your account, you can. 

Just log into your account settings to update your user preferences. 

Upon your request we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. 

 

 

9. DO WE MAKE UPDATES TO THIS NOTICE? 

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. We will also communicate any changes publicly about the changes we have made. 

 

 

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 

If you have any questions or comments to make about this notice you can email us at marketing@fireandacousticseals.co.uk or contact us by these alternative methods: 

• By visiting this page on our website – www.fireandacousticseals.co.uk/contact 
• By phone – 0121 521 2179 
• By mail – Unit 17 Spartan Industrial Estate, Brickhouse Lane, West Bromwich B70 0DH 

 

 

11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update or delete your personal information, please contact us as instructed in number 10 above. 

 

DEFINITIONS 

For the purposes of this Privacy Policy: 

• Account means a unique account created for you to access our Service or parts of our Service. 
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority. 
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Fire and Acoustic Seals Ltd, Unit 17 Spartan Industrial Estate, Brickhouse Lane, West Bromwich B70 0DH. 
• Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses. 
• Country refers to United Kingdom 
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet. 
• Personal Data is any information that relates to an identified or identifiable individual. 
• Service refers to the website. 
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used. 
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). 
• Website refers to Fire and Acoustic Seals, accessible from www.fireandacousticseals.co.uk 
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.